Day In The Life of A Luxury Chauffeur – Part 2

Chauffeured transportation is all about the experience. In that sense, a chauffeur will perform their tasks having their passengers in mind at all times. That means that every detail is planned and executed aiming at perfect service. In Part 2 of a luxury chauffeur’s daily routine, let’s see how superior customer experience is guaranteed every step of the way.

Every detail is important in a luxury ride. All that happens from pick up to drop off is under the chauffeur’s responsibility, and one great thing is at stake: the company’s reputation. An incident that may seem minor can affect the experience and be the last straw. It can be the difference between the passenger becoming a regular customer or leaving a bad review for the company.

A Chauffeur and Their Attention To Detail

There are several events in the routine of a chauffeur driver that happen before the beginning of the ride. They were covered in detail in Part 1 of A Day In The Life of a Luxury Chauffeur. However, there is one thing in common between everything these professionals do, and that is attention to detail. So this will be the thread that holds everything together as we venture through the next steps of a chauffeur’s routine.

Performing a Pickup

This is when the experience starts for the passenger. After parking at the pickup location, chauffeurs will exit the vehicle with the identification of their passenger in hand. That can be a paper board or a little whiteboard with the name of the customer in large letters. More recently, companies like Vegas VIP Limousine have been using tablets to bear their customers’ identification.

Upon meeting their customer, chauffeurs will politely wait for them to take the initiative of a handshake. After that, the professional checks passenger’s first name and destination. This tends to be a nice way to start an interaction, as it brings confidence to the relationship. The chauffeur will then help their passenger move any luggage to the place where the vehicle is parked.

When aiming at excellence in customer service, timing is of utmost importance. Therefore, professional chauffeurs are trained to not keep their passengers waiting at any time. This starts at being always on time for pickup, but it does not end there. Customers must never be kept waiting outside the vehicle, so chauffeurs must always help them inside the car before placing any luggage in the back.

A Successful Ride

Always with their customer in mind, professional chauffeurs perform their tasks in a specific order. They standardize the processes with the goal of avoiding common mistakes that could cause trouble for passengers. A good example is the little set of tasks performed by chauffeurs upon entering the vehicle:

• Confirming destination: customers are provided with a second opportunity to confirm their destination. At this point, they may talk to their chauffeur about any specific detail about their dropoff. Also, chauffeurs can inform the estimated time of the journey.
• Checking for passenger’s comfort: professional chauffeurs will ask their guests if the temperature is satisfactory and if the amenities are to their taste.

Right after this simple routine, the chauffeur is then comfortable starting the ride and maintaining silence. In professional ground transportation, the radio is off and conversation will happen only if the passenger starts it.

During a ride, chauffeurs will be attentive at all times. Under no circumstance, they will text while driving. At present, companies and their chauffeurs use applications that are able to take care of a number of tasks so that professionals don’t have extra distractions. Applications will help locate the nearest gas station, provide flight information, inform the company of car location, among others.

The Chauffeur’s Touch

As the vehicle approaches the dropoff location, the chauffeur will inform the passenger, so they can prepare to exit the vehicle. Chauffeurs then make sure that the location is safe before parking the car. After that, they will open the door for their passenger and help them out of the vehicle. Immediately following the passenger’s exit, chauffeurs will inspect the vehicle for any items that may have been left behind. Then, they will carry any luggage to the door of the destination and see that the passenger is safely inside. Finally, they will step out, quickly reinspect and clean the inside of the vehicle before leaving the location.

Next Level Customer Experience

In luxury ground transportation, applications and standardized procedures are in place to ensure everything runs smoothly. With all details well taken care of, chauffeurs can focus on what’s most important: customer experience.

What a Chauffeur Will Do For You

When you choose luxury transportation, you are on your way to being free of worries about your trip. Our personal and professional routines often bring uneasiness and worry to our lives. That being the case, your car rides should not be one more source of trouble. Traveling with chauffeured transportations is all about low anxiety and comfort.

A professional chauffeur employs a number of tools to make sure their passenger is comfortable and at ease every step of the way. Being attentive at all times and always confirming information with the passenger are golden rules for these professionals. This combines with all the comfort of a luxury vehicle and the amenities available aboard.

Longlasting Memories

Think of all the times you were inside a vehicle, either for a short or for a very long drive. Which are the times that you remember first? Maybe it’s the ride to your wedding day, to an important meeting at work, or to visit someone you love very much. Is it a good or an unpleasant memory? Who was driving? What made this drive memorable?

We tend to remember significant events. This is true both for happy moments and for those full of sorrow. Sometimes, a small detail is the turning point between a joyful memory and one we wish to forget. The truth is that every detail will leave a mark, so it might be wise to choose to work with people who really care about every single detail. Learn more about luxury chauffeured transportation and choose great memories for your next ride.